F.A.Q.


Shipping

How will I know when my order is shipped?
How long will it take for me to receive my order?
Where can I find my tracking #?
Where does Shaq.com ship?
What company does Shaq.com use for shipping?

Returns and Exchanges

I want to return my order, what do I do?
Can I exchange an item?

Order Status

I have received my confirmation email but what is my order status?
How can I check on my order status?

Privacy Policy

What is the Shaq.com Privacy Policy?


Shipping

How will I know when my order is shipped?

After you’ve placed an order with Shaq.com you will receive two emails.

The first is your Order Confirmation email.

The second is the Shipping Confirmation email that is automatically generated when your package leaves our warehouse.
This email will give you the tracking number.

How long will it take for me to receive my order?

Delivery of your order depends on the shipping option you chose. As a general rule, Processing Time + Shipping Time = Total Delivery Time. Please refer to the shipping table to gather an estimated delivery time for your order.

Where can I find my tracking #?

Your tracking # will be sent to you on your shipping confirmation email.

Where does Shaq.com ship?

Shaq.com ships to the United States, including Hawaii and Alaska.

What company does Shaq.com use for shipping?

Shaq.com uses the United Parcel Service (UPS) for all shipping,

Returns and Exchanges

I want to return my order, what do I do?

CUSTOMER SATISFACTION IS IMPORTANT TO US!
Click here to view our Return Policy.

Can I exchange an item?

If you’d like to exchange an item for something else on Shaq.com, please return the undesired item using the above process. Then, please place an order for your new item on Shaq.com. You do not need to wait for your exchange to process!

Order Status

I have received my confirmation email but what is my order status?

We send every customer an order confirmation email. This email contains the complete order details only. Once the order has completed processing and is shipped, you will receive a second email containing the tracking number, shipment details and order status.

How can I check on my order status?

When you receive your Shipping Confirmation email, please note your tracking number. Simply click the tracking number to go directly to your packages shipment progress on ups.com.

Privacy Policy

What is the Shaq.com Privacy Policy?

Click here to view our Privacy Policy.